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Employee Experience Manager

2 weeks ago

Manila, National Capital Region, Philippines ClickUp Full time
About the Job:

We are seeking a highly experienced People Operations Lead to join our team at ClickUp. In this role, you will be responsible for providing day-to-day support, ensuring smooth operations and outstanding service delivery.

  • Manage our ticketing system in collaboration with colleagues, ensuring timely responses to employee inquiries within SLAs and escalating complex issues when necessary.
  • Collaborate on global and regional initiatives to enhance operational processes and employee experiences, and ensure HR policies and procedures are up to date.
Key Responsibilities:
  • Drive efficiency and automation by supporting the development and implementation of new processes, guidelines, tools, and systems that align with our organization's goals.
  • Assist with core HR functions such as benefits administration, employee records management, offboarding, and other operational tasks, ensuring precision and integrity in all processes.
  • Lead, coach, and mentor a team of People Ops Specialists by providing ongoing training and professional development to ensure outstanding service delivery and personal growth.