Content Moderator

12 hours ago

Pasig, Philippines Eteam Workforce Private Corporation Full time

Content ModeratorPositions:1. Marketplace Quality Content Associate2. Marketplace Trust & Safety Content AssociateLocation: Ortigas, PasigWork Arrangement: WFH (until further notice)Contract Duration: 12 monthsSchedule: DayshiftSalary Offer: Php21,000 - Php23,000Responsibilities:Perform manual moderation functions for incoming ads / users from different sources of report.Ensure listings and users in our platform are compliant to our policies.Identify and act on suspicious or undesirable content or behavior in our platform.Perform moderation functions using different tools.Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.Send and Respond to tickets in relation to S&Q initiatives, fraud, disputes, account enforcement, and respond to authorities.Respond to escalation from different channels in the organizationQUALIFICATIONSEducational Background and Work ExperienceBachelor’s/College degree in Business, Management, or IT related coursesBackground on Quality Assurance or Administrative experience is preferredTechnical Skills RequiredBasic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.Detail oriented mindset – to spot patterns quickly even with limited variablesHighly analytical in discerning different levels of content compliance.OthersConversant in English & Filipino whether verbal or writtenGood interpersonal skills and is a team playerGreat passion for technology and self-growthTech-savvy; requires minimum training to learn new systems & technologyAbility to work in a fast-paced, high-pressure, deadline-driven environmentStrategic thinking and an outstanding problem-solving skills and overall positive attitudeMust be willing to work on a 12-month contractTemporary work from home arrangements

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