
Social Media Customer Support Associate
1 day ago
We are seeking a highly motivated and experienced social media customer service representative to join our growing team. As a key member of our support team, you will be responsible for responding to customer inquiries, resolving complex issues, and providing personalized product recommendations.
Responsibilities:
- Respond to customer comments and messages on various social media platforms
- Troubleshoot and resolve complex customer issues in a timely and professional manner
- Provide personalized product recommendations based on customer needs and preferences
- Work closely with other team members to provide mentorship and guidance
- Maintain in-depth knowledge of our product offerings and policies
Requirements:
- 2-3 years of experience in social media community management and customer service
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Knowledge of social media management software and customer service tools
What We Offer:
- A dynamic and supportive work environment
- The opportunity to work with a leading brand in the industry
- A competitive salary and benefits package
- Professional development opportunities
If you are a motivated and experienced social media customer service representative looking for a new challenge, please apply today.
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