Social Media Customer Support Associate

1 day ago


Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time $5,500
Job Title: Customer Service Representative - Social Media Specialist

We are seeking a highly motivated and experienced social media customer service representative to join our growing team. As a key member of our support team, you will be responsible for responding to customer inquiries, resolving complex issues, and providing personalized product recommendations.


Responsibilities:
  • Respond to customer comments and messages on various social media platforms
  • Troubleshoot and resolve complex customer issues in a timely and professional manner
  • Provide personalized product recommendations based on customer needs and preferences
  • Work closely with other team members to provide mentorship and guidance
  • Maintain in-depth knowledge of our product offerings and policies

Requirements:
  • 2-3 years of experience in social media community management and customer service
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of social media management software and customer service tools

What We Offer:
  • A dynamic and supportive work environment
  • The opportunity to work with a leading brand in the industry
  • A competitive salary and benefits package
  • Professional development opportunities

If you are a motivated and experienced social media customer service representative looking for a new challenge, please apply today.



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