Healthcare Collections Team Manager

1 week ago


Taguig, National Capital Region, Philippines Access Healthcare Services Full time
Job Description

As a seasoned Healthcare Collections Team Manager, you will oversee the day-to-day operations of our Pioneer Self-Pay team. Your expertise in Spanish bilingual healthcare collections and leadership skills will be invaluable in driving performance, ensuring compliance, and delivering exceptional results.

Key Responsibilities:

  • Team Leadership & Development: Lead, mentor, and coach a team of Spanish bilingual healthcare collection agents to meet performance and quality targets.
  • Performance Monitoring: Track KPIs, including collection rates, call quality, and compliance metrics, and implement strategies for improvement.
  • Self-Pay Collections Management: Oversee patient account resolutions, ensuring timely and effective follow-ups on outstanding balances.
  • Customer Service & Negotiation: Ensure the team handles patient inquiries professionally while negotiating payment plans.
  • Compliance & Quality Assurance: Ensure adherence to HIPAA, FDCPA, and other relevant US healthcare regulations.
  • Process Improvement: Identify and implement process enhancements to improve collections efficiency and patient satisfaction.
  • Collaboration: Work closely with clients, operations, and training teams to optimize workflows and maintain service excellence.


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