Collections Team Leader
1 week ago
Be among the first 25 applicants
Access Healthcare is looking for an experienced Spanish Team Leader to oversee a Pioneer Self-Pay Healthcare Collections team. The ideal candidate will have 3 to 5 years of experience managing a team handling Spanish bilingual healthcare collections. This role requires strong leadership, a deep understanding of medical collections, and the ability to drive performance while ensuring compliance with industry regulations.
Key Responsibilities:
- Team Leadership & Development: Lead, mentor, and coach a team of Spanish bilingual healthcare collection agents to meet performance and quality targets.
- Performance Monitoring: Track KPIs, including collection rates, call quality, and compliance metrics, and implement strategies for improvement.
- Self-Pay Collections Management: Oversee patient account resolutions, ensuring timely and effective follow-ups on outstanding balances.
- Customer Service & Negotiation: Ensure the team handles patient inquiries professionally while negotiating payment plans.
- Compliance & Quality Assurance: Ensure adherence to HIPAA, FDCPA, and other relevant US healthcare regulations.
- Process Improvement: Identify and implement process enhancements to improve collections efficiency and patient satisfaction.
- Collaboration: Work closely with clients, operations, and training teams to optimize workflows and maintain service excellence.
Qualifications:
- 3 to 5 years of experience managing a Healthcare Collections team in a BPO setup.
- Strong background in Self-Pay collections and familiarity with US healthcare billing practices.
- Fluent in Spanish and English (spoken and written).
- Strong leadership, coaching, and motivational skills.
- Knowledge of medical billing systems, EOBs, and insurance follow-ups.
Mid-Senior level
Employment typeFull-time
Job functionHealth Care Provider and Management
IndustriesHospitals and Health Care and Telephone Call Centers
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