Collections Team Leader

1 week ago


Taguig, National Capital Region, Philippines Access Healthcare Services Full time

Be among the first 25 applicants

Access Healthcare is looking for an experienced Spanish Team Leader to oversee a Pioneer Self-Pay Healthcare Collections team. The ideal candidate will have 3 to 5 years of experience managing a team handling Spanish bilingual healthcare collections. This role requires strong leadership, a deep understanding of medical collections, and the ability to drive performance while ensuring compliance with industry regulations.

Key Responsibilities:

  • Team Leadership & Development: Lead, mentor, and coach a team of Spanish bilingual healthcare collection agents to meet performance and quality targets.
  • Performance Monitoring: Track KPIs, including collection rates, call quality, and compliance metrics, and implement strategies for improvement.
  • Self-Pay Collections Management: Oversee patient account resolutions, ensuring timely and effective follow-ups on outstanding balances.
  • Customer Service & Negotiation: Ensure the team handles patient inquiries professionally while negotiating payment plans.
  • Compliance & Quality Assurance: Ensure adherence to HIPAA, FDCPA, and other relevant US healthcare regulations.
  • Process Improvement: Identify and implement process enhancements to improve collections efficiency and patient satisfaction.
  • Collaboration: Work closely with clients, operations, and training teams to optimize workflows and maintain service excellence.

Qualifications:

  • 3 to 5 years of experience managing a Healthcare Collections team in a BPO setup.
  • Strong background in Self-Pay collections and familiarity with US healthcare billing practices.
  • Fluent in Spanish and English (spoken and written).
  • Strong leadership, coaching, and motivational skills.
  • Knowledge of medical billing systems, EOBs, and insurance follow-ups.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider and Management

Industries

Hospitals and Health Care and Telephone Call Centers

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