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Product Performance Lead

1 week ago

Taguig, National Capital Region, Philippines GCash Full time
Job Description

We are seeking a talented Product Performance Manager to join our team at GCash. As a key member of our commercial group, you will play a crucial role in championing process enhancements and after-sales support.

Roles And Responsibilities
  • Enhance processes for scale and efficiency.
  • Work with cross-functional teams to enable support teams to understand new product launches and marketing promotions.
  • Drive process and policies documentation and enhancement based on insights and customer feedback.
  • Ensure launch readiness of products handled and compliance with policies and regulations.
  • Minimize transaction errors and partner reporting issues.
  • Coordinate with enterprise sales, commercial enablement, operations, trade assurance, and other teams outside the commercial group to ensure business objectives are met.
  • Manage tasks and projects assigned from time to time as needed by the business.