Product Support Engineer Lead

5 days ago


Taguig, National Capital Region, Philippines Salmon Group Ltd Full time
About the Role

We are seeking a highly skilled Product Support Engineer to join our team. As a key member of our technical support team, you will be responsible for troubleshooting and resolving technical issues related to our products and services.

Key Responsibilities:
  1. Troubleshoot and resolve complex technical issues
  2. Manage incidents and ensure timely escalations
  3. Collaborate with cross-functional teams to resolve technical issues
  4. Analyze logs and events to identify root causes
What We Expect from Candidates:
  • Background in application performance monitoring and data visualization systems
  • Experience with IT Service Management tools
  • Strong analytical and problem-solving skills
Why It's Great to Work with Us

We are a leading neobank aiming to revolutionize the fintech space in Southeast Asia. Our company has successfully raised over $60MM from top investors, including ADQ and the World Bank Group. We offer a dynamic and inclusive work environment that fosters growth and innovation.

  • Rapid professional growth opportunities
  • Performance-based rewards and long-term success
  • A fast-track path to grow internationally


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