Customer Service Representative
2 days ago
Funtomato Consultancy is committed to delivering exceptional customer experiences through our online services. As a valued member of our team, you will play a crucial role in ensuring that our customers receive the highest level of support and service.
Job DescriptionKey Responsibilities:
- To provide prompt and effective assistance to customers via phone, email, and online chat, resolving their queries and issues in a timely manner.
- To handle customer complaints and concerns in a professional and courteous manner, providing solutions and alternatives within agreed-upon timeframes.
- To communicate with customers through various channels, including phone, email, and live chat, to address their inquiries and resolve issues.
- To troubleshoot technical problems and provide basic repair services to ensure seamless operations.
- To manage customer accounts, perform transactions, and maintain accurate records.
Requirements and Qualifications:
- A college degree or equivalent experience.
- Ability to work effectively under pressure and multitask in a fast-paced environment.
- Strong communication and problem-solving skills, with the ability to write clear and concise reports.
- Proficiency in computer applications and systems.
- Prior experience in customer-facing roles or online gaming is an asset.
About Funtomato Consultancy
Funtomato Consultancy is a leading provider of innovative solutions for businesses and individuals alike. We are dedicated to delivering exceptional service and support to our customers, and we are seeking like-minded professionals to join our team.
Working Schedule
We offer flexible working schedules to accommodate different lifestyles and preferences. Our standard shifts include morning, afternoon, and evening rotations to ensure 24/7 coverage.
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