Cybersecurity Strategist

Company Overview:

N-able, Inc. is a global software company that empowers IT leaders to thrive in an ever-evolving landscape.

We partner with technology innovators to deliver secure infrastructure and tools, supporting companies worldwide as they navigate their evolving IT needs.

Our team of extraordinary creators, known as N-ablites, is dedicated to making a difference in how our partners do IT.

Job Description:

The Lead Vulnerability Analyst plays a critical role in our Managed Security Services (MSS) and Continuous Vulnerability Management (CVM) operations.

This position requires a strategic thinker with deep technical expertise in vulnerability management, penetration testing, and security awareness.

You will lead initiatives that align cybersecurity protocols with organizational goals and client needs, ensuring our services remain best-in-class.

Responsibilities:

• Strategic Support & Service Leadership
• Lead and facilitate strategic initiatives across Vulnerability Management, Penetration Testing, Security Awareness, Report Building, and Advanced Technical Research.
• Align tactical activities with broader organizational goals, ensuring seamless service delivery and continuous improvement.

• Client Engagement & Relationship Management
• Serve as the primary client liaison, ensuring strategic alignment of services with business objectives for optimal security posture and client retention.
• Oversee resource allocation, ensuring teams have the necessary tools and knowledge for effective client engagement.
• Provide high-level technical support for complex security issues, developing sustainable solutions that enhance service efficiency and effectiveness.
• Maintain quality assurance standards, ensuring accuracy and excellence in all deliverables.

• Technical Expertise & Tier 3 Support
• Act as Tier 3 escalation point, resolving advanced security issues in vulnerability management, patching, and penetration testing.
• Document troubleshooting actions to support training and knowledge-sharing across the team.
• Train team members on handling complex security scenarios, advanced tools, and methodologies.

• Process Development & Operational Excellence
• Define and document service descriptions, workflows, and standard operating procedures (SOPs) for consistency and scalability.
• Develop metrics and key performance indicators (KPIs) to measure service efficiency and impact.
• Conduct advanced research and reporting, providing in-depth analysis to improve security services.
• Lead process training initiatives, ensuring team proficiency and service consistency.

• Core Security Services
• Execute comprehensive vulnerability management, from detection to remediation, aligning with compliance frameworks (NIST CSF, ISO 27001, SOC 2, CMMC).
• Plan, coordinate, and conduct penetration testing engagements, identifying security weaknesses across network and application environments.

• Mentorship & Professional Development
• Provide mentorship and coaching to team members, fostering a culture of continuous learning and professional growth.
• Drive cross-functional collaboration, working alongside Engineering, IT, Incident Response, and Security Operations to enhance overall security posture.