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Support Specialist Role for Technical Excellence

2 weeks ago


Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

About Nityo Infotech Services Philippines Inc.

We are a dynamic company that values technical expertise and customer satisfaction. Our mission is to provide high-quality support services to our clients, and we're seeking skilled professionals to join our team.

Job Overview

This role involves delivering exceptional technical support to customers through various communication channels. The ideal candidate will have excellent problem-solving skills, be able to work well under pressure, and possess strong communication skills.

Key Responsibilities:

  • Efficiently resolve technical issues
  • Communicate effectively with customers
  • Collaborate with internal teams to resolve complex issues
  • Stay updated on the latest technology trends and best practices

Essential Requirements:

To succeed in this role, you'll need:

  • At least 6 months to 1 year of experience as a Technical Support Representative
  • BPO experience, preferably in US, UK, AU/NZ, or Canada service locations
  • Background in computer systems, printers, network, and device connectivity
  • Strong communication and problem-solving skills

Compensation Package:

  • Salary up to PHP 25,000 all-in
  • Retention bonus
  • Complete benefits package
  • Night differential