Remote Customer Experience Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time $5,000 - $10,000
Customer Support Representative

This is a remote customer support role that requires a high level of communication, problem-solving and technical skills to deliver exceptional customer experiences.

Job Description:

We are seeking a Customer Support Representative to provide assistance to our clients across various industries. The successful candidate will be responsible for responding to customer inquiries via multiple channels, providing accurate product information and troubleshooting steps, and engaging in real-time support during business hours.

The ideal candidate will have at least 1 year of experience in a customer support role or a similar field, excellent written and verbal communication skills in English, proficiency in using CRM systems and basic office software, and the ability to work in a fast-paced dynamic environment.

Main Responsibilities:

  • Respond to customer inquiries via email, chat, phone, and social media
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours
  • Monitor and respond to support tickets in various CRM systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution

Skills and Qualifications:

  • At least 1 year of experience in a customer support role or a similar field
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced dynamic environment
Benefits:

We offer a competitive salary range starting at $5 per hour, with potential for growth based on performance and experience. Our remote work setup includes a quiet dedicated workspace at home, computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and internet speed of at least 40MBPS.

What We Offer:

  • Competitive salary range starting at $5 per hour
  • Potential for growth based on performance and experience
  • Quiet dedicated workspace at home
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor
  • Internet speed of at least 40MBPS
Requirements:

To apply for this position, please ensure you meet the following requirements:

  • At least 1 year of experience in a customer support role or a similar field
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software

How to Apply:

Please submit your application if you are a motivated individual with excellent communication and problem-solving skills, and a passion for delivering exceptional customer experiences.

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