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Quality Assurance Coach

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerCare Full time

Our organization seeks a seasoned Quality Assurance (QA) Coach to enhance the customer experience.

Job Description

The QA Coach plays a pivotal role in instilling high standards of customer care within our team. The primary objective is to improve customer satisfaction by analyzing customer interactions, presenting findings to senior leadership, and coaching the team. This position involves reviewing customer satisfaction surveys, evaluating screen recordings, achieving quality targets, and providing feedback to team leads.

We are looking for an experienced individual with a passion for delivering exceptional customer experiences. As a QA Coach, you will work closely with the global QA team, participate in calibration sessions, and contribute to the improvement of our customer care experience.

Required Skills and Qualifications
  • High attention to detail
  • Exceptional standard of Customer Experience
  • High level of computer skills (especially MS Excel)
  • Confident and articulate communication skills
  • Ability to implement and integrate continuous improvements as outlined by management
Benefits

This role offers a challenging opportunity to grow professionally, make a meaningful impact on our customers' experience, and be part of a dynamic team. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

Others

Please note that this job description is subject to change based on organizational needs. We are an equal opportunities employer and welcome applications from diverse candidates.