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Technical System Support Specialist
2 weeks ago
We're seeking an exceptional Technical Support Specialist to join our team.
About the RoleThis position involves hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. You'll provide support to customers, partners, and colleagues in a fast-paced environment.
A successful Technical Support Specialist operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs, and delivers exceptional client satisfaction.
Key Responsibilities- Install, modify, and repair computer hardware and software systems.
- Resolve technical requests or problems and troubleshoot issues to maintain productivity.
- Maintain system functionality by testing computer components.
- Help design and implement networks.
- Consult with users to determine hardware and software needs and assist in placing orders.
- Maximize computer systems capabilities by studying technical applications and making recommendations.
- Test compatibility of new programs with existing ones.
- Gather data to identify and evaluate technical purchasing options.
- Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Install software and necessary applications for workflow.
- Train users on new software in person or through tutorial channels, often in collaboration with technical writers.
- Maintain system capability by testing computer components.
- Carry out software, network, and database performance tuning.
- Document hardware and software updates.
- Stay up-to-date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepare reference material for users by drafting operation instructions.
- Support other team members to ensure program success.
We're looking for someone who is curious and authentic, an analytical thinker with attention to detail, passionate about client satisfaction, and a strong communicator.
- Two years of technical support experience, preferably via email and chat.
- Experience providing technical support, including installing and uninstalling apps.
- General knowledge of web-based and mobile apps.
- Ability to thrive in a dynamic environment, adapt quickly, and make fact-based decisions.
- Metrics-driven approach, ability to handle high volumes of customer interactions, and strong conflict resolution skills.
- Native or near-native written and spoken English.
- Ability to understand and convey tone via written communications.
- Creative problem-solving skills and impeccable judgment.
We offer flexible work schedules, opportunities for growth and development, and a collaborative team environment.
What We're Looking ForWe seek impact-driven individuals who are passionate about helping us grow and achieve our purpose.
