Customer Service Ambassador
3 days ago
San Miguel Corporation is seeking a highly skilled and dedicated Customer Service Ambassador to join our team.
This role requires a professional who can provide exceptional customer service, ensuring that contract service levels and objectives are met.
The successful candidate will be responsible for managing and responding to inquiry traffic via all available channels, including calls, emails, and mobile phone calls.
Key Responsibilities:
- Call Handling Activities
- Arrive at work on time and ready to work assigned hours, maintaining a high level of professionalism throughout the day.
- Address customer issues promptly and efficiently, providing accurate information and resolving concerns in a timely manner.
- Utilize prescribed CRM tool to document, process, and/or track all customer data and follow-up.
- Ensure accurate processing of transactions and maintain strict confidentiality of sensitive information.
- Participate in call calibration sessions with team members and perform internal calibration review.
- Actively participate in all training programs and team meetings, willingly learn and implement new procedures, and incorporate feedback.
- Non-Call Handling Tasks
- Achieve accurately and completely non-call tasks, such as special assignments, encoding of orders, email inquiries, etc.
- Conduct outbound calls, as required, for purposes such as polling, customer satisfaction, appointment reminders, product sales, etc.
- Prepare consolidated reports that may be required by the business.
- Transfer and/or take messages in a manner that communication is accurate, complete and timely.
- Ensure proper escalation of complex inquiries to immediate supervisor and/or service providers.
- Initiate lead generation type of activities (i.e., cross selling, up selling).
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