Client Relations Expertise

1 week ago


Manila, National Capital Region, Philippines Focus Support Associates Full time
  • We are hiring a Telephone Support Agent to join our team at Focus Support Associates

About the Job:

This role involves providing exceptional customer service to our clients, addressing their concerns and resolving issues in a timely and effective manner. As a Client Relations Expert, you will work closely with the team to provide consistent, high-quality support to our clients.

Key Responsibilities:

  • Processing refunds and discounts for customers in a professional and efficient manner.

  • Retaining customers who want to cancel their accounts by addressing their concerns and offering solutions.

  • Communicating clearly and empathetically with customers, resolving issues quickly while maintaining a positive relationship.

Qualifications and Benefits:

  • A minimum of 1 year of BPO (voice) experience is required.

  • Excellent communication skills (both verbal and written) are essential for this role.

  • Strong problem-solving skills with empathy and professionalism are necessary for success in this position.

  • Location: Onsite - Greenhills, San Juan; Shift: Graveyard (10:00 PM - 7:00 AM), Fixed Weekends Off; HMO (1 Free Dependent upon Regularization) and Night Differential (10%) are included in the benefits package.



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