Client Relations Expertise
1 week ago
We are hiring a Telephone Support Agent to join our team at Focus Support Associates
About the Job:
This role involves providing exceptional customer service to our clients, addressing their concerns and resolving issues in a timely and effective manner. As a Client Relations Expert, you will work closely with the team to provide consistent, high-quality support to our clients.
Key Responsibilities:
Processing refunds and discounts for customers in a professional and efficient manner.
Retaining customers who want to cancel their accounts by addressing their concerns and offering solutions.
Communicating clearly and empathetically with customers, resolving issues quickly while maintaining a positive relationship.
Qualifications and Benefits:
A minimum of 1 year of BPO (voice) experience is required.
Excellent communication skills (both verbal and written) are essential for this role.
Strong problem-solving skills with empathy and professionalism are necessary for success in this position.
Location: Onsite - Greenhills, San Juan; Shift: Graveyard (10:00 PM - 7:00 AM), Fixed Weekends Off; HMO (1 Free Dependent upon Regularization) and Night Differential (10%) are included in the benefits package.
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