Caregiver Support Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeDocumentation Full time ₱1,200,000 - ₱1,400,000

Empowering Family Caregivers

At Abby Care, we're dedicated to revolutionizing family caregiving. We're looking for passionate and dedicated individuals who share our vision and are eager to make a difference.

\The Role:

We're seeking a highly organized and empathetic individual to join our team as a Documentation Specialist. In this role, you'll be responsible for collecting, reviewing, and tracking required documentation from caregivers and families.

\
  • Collect and review documentation from caregivers and families, ensuring accuracy and completeness.
  • Make outbound calls and respond to inbound inquiries to support families in the documentati on process.
  • Handle high-volume phone interactions daily, maintaining professionalism, empathy, and efficiency.
  • Ensure all documents are compliant with state and Medicaid/Medicare regulations.
  • Communicate clearly and compassionately with families via phone, text, and email.
  • Maintain organized records and track expiring documents, sending timely reminders.
  • Collaborate with onboarding, credentialing, and family support teams to deliver a seamless experience.
\What We Offer:
  • A highly competitive compensation package, including company equity and benefits.
  • A dynamic work environment that fosters growth and learning.
  • The opportunity to propel innovation in healthcare and make a meaningful impact on families' lives.
  • A compassionate and supportive team culture that values collaboration and open communication.
  • Benefits that prioritize your wellbeing, including a stipend for upgrading your work-from-home setup and paid-time-off days per year.
\Requirements:
  • Extensive experience in customer service, administrative, or healthcare support roles.
  • Proven ability to handle high-volume inbound and outbound calls in a fast-paced environment.
  • Excellent organizational skills and attention to detail when reviewing documents.
  • Clear and professional communication skills, both verbal and written.
  • Comfortable using CRM systems, shared drives, or document tracking tools.
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines.
  • A compassionate and patient approach when working with families and caregivers.
\About Us:

Our organization is committed to empowering family caregivers. We're looking for passionate and dedicated individuals who share our vision and are eager to make a difference.

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