
Financial Risk Mitigation Specialist
2 days ago
This position is responsible for protecting the integrity of our e-commerce operations and maintaining customer trust in our premium wellness brand.
The Fraud Analyst will serve as the primary guardian against fraudulent activities across multiple payment platforms while ensuring legitimate customers maintain a seamless experience.
As the company handles high-value transactions and sensitive customer information, this role is crucial in maintaining the brand's reputation and financial security.
- Risk Management & Analysis:
- Review and assess high-risk transactions
- Identify suspicious patterns in customer behavior
- Monitor multiple payment gateway activities
- Implement risk-mitigation protocols
- Customer Trust Protection:
- Handle sensitive customer interactions with discretion
- Conduct confidential account reviews
- Resolve complex situations while maintaining customer satisfaction
- Uphold community trust standards
- System & Policy Enhancement:
- Contribute to improving fraud prevention systems
- Document and update internal security protocols
- Identify gaps in current fraud prevention measures
- Recommend process improvements
- Compliance & Reporting:
- Maintain detailed records of fraud cases
- Ensure adherence to internal policies
- Generate and analyze fraud prevention metrics
- Collaborate with team members on risk evaluation
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