QA Excellence Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeQuality Full time $100,000 - $150,000

We're on a mission to make what's impossible, possible.

Our software solutions empower teams to achieve their goals and unleash their potential. As a key member of our Quality Assurance team, you'll play a vital role in driving this transformation forward.

About the Role

You'll be responsible for evaluating support interactions according to established standards using traditional methods and AI-powered QA tools. Your expertise will help us identify areas for improvement and implement effective solutions.

Key Responsibilities

  • Evaluate support interactions using traditional methods and AI-powered QA tools
  • Identify opportunities for growth and implement effective solutions
  • Analyze complex data and provide actionable insights to leadership
  • Design and lead training sessions focused on quality practices
  • Participate in calibration sessions to ensure consistent rating across various issue types in all support channels
  • Collaborate with cross-functional teams to drive improvements and enhance processes

Requirements

  • 3+ years of experience in quality assurance or customer experience analytics in the Tech or SaaS sector
  • Experience with QA platforms integrated with AI (e.g., MaestroQA, Zendesk QA, Playvox, Observe.AI, or similar)
  • Knowledgeable about AI/ML model evaluation frameworks and benchmarks
  • Familiarity with fundamentals of AI/ML-driven tools such as speech/text analytics, sentiment detection, and interaction scoring
  • Background in analyzing complex data; working knowledge of SQL is beneficial
  • Capable of supporting geographically dispersed teams across different time zones

Benefits

  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a talented team of professionals who are passionate about making a difference

What We Offer

We believe that every individual brings unique perspectives and experiences to the table. Atlassian is committed to creating an inclusive and diverse workplace where everyone feels valued and supported. If you're passionate about quality assurance and customer experience, we'd love to hear from you

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