Customer Service Expert

21 hours ago

Pasig, National Capital Region, Philippines beBeeRepresentative Full time $34,000 - $57,000

Remote Call Center Representative

Description

We're seeking highly motivated and dedicated professionals to join our team as Remote Call Center Representatives. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients.

Your primary responsibility will be to handle incoming inquiries, proactively reach out to existing customers, and promote new products and services. You will be required to have strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Eescalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications

To be successful in this role, you will need:

  • At least 18 years old
  • High school diploma or equivalent
  • Prior call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a comprehensive benefits package that includes:

  • HMO Coverage
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
Working Conditions & Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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