Delivery Excellence Manager

5 days ago


Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time
About Nezda Technologies, Inc.

We are a technology-driven organization committed to delivering innovative solutions.

Job Description

The Delivery Excellence Manager will play a vital role in driving process consistency and excellence across projects and accounts.

Key Accountabilities
  • Delivery Reviews: Conduct delivery reviews, identify opportunities for continuous improvement, and own client CSAT and NPS scores.
  • Process Improvement: Develop process improvements to achieve cost effectiveness and time saving.
  • Talent Management: Ensure the team maintains high competence levels and operational excellence.
Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership abilities.
  • Possesses ITIL/Agile certification and hands-on experience with software development.
  • Demonstrates experience in leading teams and stakeholder management.


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