Senior Client Experience Specialist

7 days ago

Leyte, Philippines beBeeCustomerService Full time ₱835,968 - ₱1,089,880
About the Senior Customer Advocate Role

This role involves interacting with customers to address their inquiries and resolve complaints regarding clients' products and services. The ideal candidate will collaborate with internal and external teams to handle customer needs and provide timely and professional customer service.

Responsibilities
  • You will interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Customer consultation calls, tech troubleshooting, escalations, and investigations.
  • Perform problem tracking and ensure issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • You will deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge.
About the Ideal Candidate
  • You are curious and authentic, like us.
  • An analytical and critical thinker with an eye for details.
  • Passionate about client satisfaction.

The ideal candidate will possess a bachelor's degree in any field and 3 years of customer service experience (email, phone, or chat support). Previous experience supporting SaaS products is also required. Additionally, you should have basic knowledge of cloud-based applications and MS Office. Excellent reading comprehension and verbal and written communication skills are essential. You should also have strong and effective phone contact handling skills and an ability to understand and communicate complex ideas to customers.

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