Business Transformation Director

4 days ago


Taguig, National Capital Region, Philippines Pru Life UK Full time
Job Description

The Business Transformation Director will lead technology and operation excellence initiatives across the organization to align goals and requirements with strategic objectives.

The role oversees delivering high-quality services to customers, drives operational efficiency and innovation, ensures attainment of SLAs and KPIs, and fosters a culture of customer satisfaction and high-performing employees.

Key Responsibilities:
  • Lead cross-functional teams to execute strategic initiatives and projects.
  • Review and converge business requirements and processes to technical solutions that ensure seamless implementation of the project.
  • Identify and recommend key process improvement opportunities using data and insights to improve operational and financial benefits.
  • Analyze quantitative and qualitative data that will be used for process excellence, continuous improvement, RPA, and digital automation.
  • Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote process excellence activity and a continuous improvement culture.

Skill Requirements:

  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering or a related field. A Master's degree or relevant certification is preferred.
  • Minimum of 10 years working on technical and non-technical projects.
  • Proven experience leading a service driven operations with experience managing an operation through periods of significant growth or change.
  • At least 10 years' experience in quality, data, business analysis, and reporting to validate and demonstrate ROI.
  • Expert-level of insurance domain knowledge with at least 5 years experience in life insurance.
  • Experience in people management.


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