Travel Business Development Trainer
3 days ago
About Our Company
Trip.com Group is a leading global travel service provider, integrating travel resources from industry partners to help travellers pursue their perfect trip.
We operate across 30 countries with over 30,000 employees, striving to be the world's leading and most trusted family of online travel brands.
Job Summary
The Regional Trainer will develop and implement effective training programs, leveraging APAC teams' mastery of competencies to drive improvements in customer experience and operational efficiency.
This role involves collaborating with various stakeholders to create comprehensive training plans, conducting sessions for new employees, and continuously assessing program effectiveness.
Key Responsibilities:
- Design and implement training programs tailored for Trip.Biz Service overseas operations, collaborating with Team Leads, Service Managers, and Central Training team.
- Facilitate learning and development by creating comprehensive training plans, organizing training schedules, and evaluating the success of programs.
- Conduct training sessions for new employees on Trip.Biz business processes and operations to ensure a smooth integration into the team and operations.
- Develop, prepare, and update training materials, deliver coaching sessions, and address any issues that may arise during training.
- Continuously monitor and assess the effectiveness of training programs, providing feedback and recommendations for improvement.
Requirements:
- Diploma or relevant qualification or above.
- Full command of major GDS and other standard operational systems in the industry.
- Strong computing skills, especially MS Excel and PPT.
- Analytical skills to identify service level trends, successful cases, and business improvement opportunities at the agent, team, site, and regional level.
- Strong written and verbal communication skills, able to confidently convey information concisely in both one-on-one or public speaking situations.
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