Sales and Customer Support Professional
7 days ago
Job Description - DCIM Sales Support
The Role: Delivering Exceptional Customer Experiences
We are seeking an experienced professional who can help us drive commercial value for our business through exceptional customer experiences.
Key Responsibilities:
- Working on software auto-generated leads and routing them to different partners and/or customers.
- Quoting software renewals, including DCE/ITA support renewal and subscription-based models.
- Interacting with customers in the process of sales lead generation.
- CHECKING SOFTWARE ENTITLEMENT INQUIRIES AND QUOTING THEM WHEN NECESSARY.
- Ensuring that end users are covered with software support.
- Calls related to Software Contract inquiries and following up on sent quotes.
- Promoting the company's product lines and service offerings as part of the marketing strategy.
- Interpreting policies and making business decisions under pressure to meet deadlines with minimal supervision.
- Providing other duties assigned by NAM Inside Service Sales Manager and Manager of Philippines Service Sales Team.
Qualifications Required:
Who Would Be Successful?
- Bachelor's degree of any 4-year course.
- Prior sales or customer service experience is a plus.
- Basic knowledge of Schneider Electric portfolio; strong customer relations in the Manufacturing segment will be a plus.
- Prior experience in Services and recurring maintenance contracts will be a key differentiator.
- Be digital savvy and have knowledge of MS Office applications.
What's in it for you?
- Global family leave.
- Comprehensive medical coverage for employee and dependents.
- Worldwide Employee Stock Ownership.
- Flexible work arrangement.
- …and more
About Us:
Schneider Electric is a leading player in the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
You must submit an online application to be considered for this position.
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