AI-Powered Client Success Specialist
11 hours ago
The ideal candidate will serve as the key liaison between our internal team and clients, ensuring client satisfaction and project success.
Key Responsibilities:- Client Onboarding & Needs Assessment: Leverage expertise to onboard clients, capturing their goals and pain points. Convert client feedback into actionable project briefs for internal teams.
- Project Coordination & Delivery: Function as the primary point of contact for assigned clients. Create clear task descriptions and track deliverables to meet expectations.
- Light Quality Assurance & Technical Understanding: Review developer output to ensure alignment with client expectations.
- Client Relationship Management: Foster trust and rapport with clients, identifying opportunities to enhance their experience through automation and systemization.
- 2+ years in Client Success, Account Management, or Project Coordination roles.
- Background working with technical products or services (e.g., software, SaaS, agency, CRM, martech, or similar).
- Excellent written and verbal communication skills in English.
- Attention to detail, organizational skills, and ability to manage multiple clients or projects simultaneously.
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