Future-Focused IT Support Professional

3 days ago

Manila, National Capital Region, Philippines beBeeCareer Full time ₱377,000 - ₱422,000
IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have a proven track record of providing excellent technical support and customer service.

The successful candidate will be responsible for:

  • Providing day-to-day IT support to staff and customers.
  • Troubleshooting and resolving technical issues promptly.
  • Utilizing service management systems to log and track issues.
  • Escalating complex issues to internal teams when necessary.

The role requires strong communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities

  • Technical Support:

    • Provide effective technical support to staff and customers.
    • Troubleshoot and resolve technical issues promptly.
    • Utilize service management systems to log and track issues.

  • Customer Service:

    • Respond to and resolve IT service incidents and customer complaints efficiently.
    • Maintain clear and effective communication with end-users.

  • Documentation:

    • Document solutions and communicate them to end-users.

  • Service Management:

    • Handle incoming IT service requests from employees.
Requirements
  • Proven experience in an IT support or helpdesk role.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with service management systems and tools.
  • Ability to work independently and as part of a team.
Benefits
  • Comprehensive health and life insurance on employment.
  • Flexible leave credits for vacation, emergency, and sick leaves.
  • Quarterly perks boxes for staff.
  • Annual performance review with salary increase.
  • Company-provided PC/laptop and fiber internet connection.
Grow Your Career
  • Endless opportunities for career advancement.
  • International career growth and connections.
  • Unlimited cash incentives for hired referrals.

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