Hotel Performance Improvement Specialist

3 days ago


Makati City, National Capital Region, Philippines Shangri-La Group Full time
Enhance Employee Performance

We are seeking an experienced Training Manager to lead our training efforts and help our employees reach their full potential. As a critical member of our Human Resources team, you will develop and implement training programs that address skill gaps and improve job performance.

Key Responsibilities:
  1. Design, deliver, and evaluate training programs to enhance employee knowledge and skills.
  2. Work closely with managers and supervisors to identify training needs and develop customized solutions.
  3. Collaborate with cross-functional teams to ensure seamless integration of training initiatives into business operations.
  4. Analyze training effectiveness and make data-driven recommendations for improvement.
  5. Maintain accurate records of training activities, participant feedback, and program evaluations.

Requirements

To succeed in this role, you will need a bachelor's degree in Human Resources, Education, or a related field, plus 3-5 years of experience in training and development. Your background should include experience in designing and delivering instructor-led and e-learning courses, as well as analyzing training metrics and developing reports to track progress.

Strong communication and interpersonal skills are essential, along with the ability to work effectively in a fast-paced environment. You must also be able to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.

A proven track record of improving employee performance and engagement is highly desirable, as is experience in a luxury hotel or hospitality setting.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a skilled trainer with a passion for helping others succeed, we invite you to explore this exciting opportunity today

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