Customer Service Representative

3 weeks ago


Iloilo City, Western Visayas, Philippines GECO Philippines Full time

About the Role


As a Customer Service Representative - Telco Account, you will be responsible for handling inbound customer service calls. This includes processing inbound sales calls, taking inbound or placing outbound collections calls, answering technical support inquiries via incoming calls, chat or email, and demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.


Key Responsibilities



  • Handle inbound customer service calls and resolve customer issues in a timely and professional manner
  • Process inbound sales calls and respond to customer inquiries
  • Take inbound or place outbound collections calls and negotiate payment arrangements with customers
  • Answer technical support inquiries via incoming calls, chat or email and provide solutions to customers
  • Demonstrate excellent customer service skills and take ownership of customer issues

Requirements



  • Previous six months or more call centre or customer service experience
  • Ability to develop rapport and demonstrate a caring attitude
  • Excellent data entry and internet navigation skills
  • Clear and distinct oral and written communication skills in English
  • Must be detail-oriented and have dynamic interpersonal and judgment skills
  • Professional demeanour and dependable work ethic
  • Ability to work in a fast-paced environment and multi-task
  • With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required
  • Amenable with shifting schedules if needed

What We Offer



  • Bigger Basic Pay + Skills Premium Pay
  • Easy Application Process

About GECO Philippines


GECO Philippines is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences through our team of highly trained and dedicated customer service representatives.


Apply Now



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