Allocation and Compliance Officer
5 days ago
About Us
We offer talent outsourcing services to small and medium-sized businesses, providing access to highly skilled professionals and enabling global businesses to build their dream teams in the Philippines and Malaysia.
Job Overview:
The Allocation and Compliance Coordinator is responsible for ensuring efficient and compliant workforce allocation to meet client needs in the disability and aged care sector.
Key Responsibilities:
- Coordinate and manage workforce allocations to meet client requirements.
- Develop and maintain rosters, ensuring optimal coverage and resource utilization.
- Handle last-minute changes and fill shifts promptly to avoid service disruptions.
- Ensure that all workforce members are allocated shifts according to their availability and qualifications.
Client and Workforce Communication:
- Serve as the primary point of contact for clients regarding shift allocations and scheduling.
- Communicate effectively with workforce members about their schedules, changes, and any relevant updates.
- Address and resolve any allocation-related issues or concerns from clients or workforce members promptly and professionally.
Compliance and Administration:
- Ensure compliance with company policies and procedures in all allocation activities.
- Maintain accurate and up-to-date records of all allocations and workforce schedules in the operations database (Entire On-Hire).
- Conduct regular checks to ensure all workforce members are compliant with necessary documentation and qualifications.
Team Collaboration:
- Work closely with the Recruitment and HR teams to understand workforce availability and client needs.
- Provide input and feedback on allocation processes to improve efficiency and effectiveness.
- Participate in team meetings and contribute to the development of allocation strategies.
Requirements:
- Proven experience in workforce allocation or a similar role in the disability and aged care sector.
- Willingness to learn and be trained on workforce allocation software.
- Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
- Excellent communication skills, both verbal and written.
- Proficiency with Microsoft Office applications (Outlook, Word, Excel) and industry-specific software.
- High attention to detail and accuracy in managing schedules and records.
- Ability to work effectively under pressure in a fast-paced environment.
- Strong alignment with core values such as Teamwork, Respect, Integrity, Accountability, Customer Focus, and Continuous Improvement.
Benefits:
- Competitive compensation and benefits package.
- Comprehensive HMO benefits package for you and one dependent from the start date.
- 24/7 employee assistance program.
- Mental health assistance with licensed practitioners.
- In-house fitness and wellness programs.
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