Healthcare Operations Manager

5 days ago


Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time

About BSA Solutions Inc.

We are a talent outsourcing company that provides skilled professionals to businesses in the Philippines and Malaysia.

Job Role:

The Allocation and Compliance Coordinator is responsible for ensuring efficient and compliant workforce allocation to meet client needs in the disability and aged care sector.

Key Responsibilities:

  • Coordinate and manage workforce allocations to meet client requirements.
  • Develop and maintain rosters, ensuring optimal coverage and resource utilization.
  • Handle last-minute changes and fill shifts promptly to avoid service disruptions.
  • Ensure that all workforce members are allocated shifts according to their availability and qualifications.

Communication:

  • Serve as the primary point of contact for clients regarding shift allocations and scheduling.
  • Communicate effectively with workforce members about their schedules, changes, and any relevant updates.
  • Address and resolve any allocation-related issues or concerns from clients or workforce members promptly and professionally.

Administration:

  • Ensure compliance with company policies and procedures in all allocation activities.
  • Maintain accurate and up-to-date records of all allocations and workforce schedules in the operations database (Entire On-Hire).
  • Conduct regular checks to ensure all workforce members are compliant with necessary documentation and qualifications.

Collaboration:

  • Work closely with the Recruitment and HR teams to understand workforce availability and client needs.
  • Provide input and feedback on allocation processes to improve efficiency and effectiveness.
  • Participate in team meetings and contribute to the development of allocation strategies.

Qualifications:

  • Proven experience in workforce allocation or a similar role in the disability and aged care sector.
  • Willingness to learn and be trained on workforce allocation software.
  • Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
  • Excellent communication skills, both verbal and written.
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel) and industry-specific software.
  • High attention to detail and accuracy in managing schedules and records.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Strong alignment with core values such as Teamwork, Respect, Integrity, Accountability, Customer Focus, and Continuous Improvement.

Benefits Package:

  • Competitive compensation and benefits package.
  • Comprehensive HMO benefits package for you and one dependent from the start date.
  • 24/7 employee assistance program.
  • Mental health assistance with licensed practitioners.
  • In-house fitness and wellness programs.


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