Technical Support Specialist
1 week ago
An Application Support Engineer plays a vital role in ensuring the efficiency of our products and services.
- Key Responsibilities:
- Monitoring and maintaining product/service performance, collaborating with teams to ensure effective end-to-end functionalities.
- Providing IT support to clients, creating and monitoring product/service performance metrics.
- Analyzing service/product functionalities and recommending improvements.
- Consulting with development teams, level 3 support, internal/external clients to enhance product/service performance.
- Maintaining/updating technical architectures, configurations, system credentials, processes/procedures.
- Investigating/resolving incident/problem tickets, establishing root causes and escalating serious concerns.
- Creating/maintaining run guides, MOPs, training programs for enhancements/revisions.
- Code migration/deployments across environments to ensure continued synchronized functionality.
- Supporting implementation/change activities, reviewing assessing change request activities.
- Leading patch/parameter changes, fixes, maintenance activities, reviewing assessing service transition documents/activities.
- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering or similar.
- 2-5 years of experience in technical support. Working knowledge of SQL databases, data transformation, network configurations, operating systems, infrastructure (cloud/on-premises).
- Working knowledge of front-end/back-end programming languages, such as Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter. Advanced proficiency in determining application error causes and repairing them.
- Demonstrable experience as an application support engineer in a related field.
- Ability to keep up with innovation in application design.
- Exceptional ability to provide front-end support to internal departments/web-based clients.
- Exceptional communication skills.
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