Field Collection Supervisor

1 month ago


Davao City, Davao, Philippines BillEase Full time

About Us

BillEase is a leading provider of convenient payment solutions, empowering customers to afford what they need today. Our brand embodies the spirit of speed and swiftness, as reflected in our name, BillEase. We strive to deliver seamless and hassle-free shopping experiences, both online and offline.

The Job

  • Lead a team of Field Collectors, setting clear goals and providing ongoing coaching and development to ensure adherence to company policies and procedures.
  • Develop and implement effective collection strategies tailored to the Cebu City market, driving business growth and customer satisfaction.
  • Oversee daily team activities, monitoring performance metrics and identifying areas for improvement to optimize results.
  • Conduct regular performance reviews and provide constructive feedback to help team members excel in their roles.
  • Resolve customer concerns and escalations in a professional and timely manner, ensuring a positive experience for all stakeholders.
  • Analyze and report on team performance, identifying trends and opportunities for optimization to drive business success.
  • Maintain a strong understanding of relevant regulations and compliance requirements related to collections, ensuring adherence to industry standards.
  • Collaborate with other departments to ensure a seamless collection process, driving business growth and customer satisfaction.
  • Represent BillEase professionally in interactions with clients, partners, and other stakeholders, upholding the company's values and reputation.

The Ideal Candidate

  • Minimum 3-5 years of experience in a collections supervisor or leadership role, with a proven track record of success in achieving collections targets.
  • Strong understanding of the collections industry and relevant regulations in the Philippines, with excellent leadership, communication, and interpersonal skills.
  • Ability to motivate, coach, and develop team members, with strong analytical and problem-solving skills.
  • Excellent organizational and time management skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Experience working in a fast-paced and target-driven environment, with a strong work ethic and a commitment to achieving results.


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