Senior Software Engineer

2 weeks ago


Manila, National Capital Region, Philippines Zendesk Full time

About the Role:

Zendesk is seeking a skilled Senior Software Engineer to join our team as a Site Reliability Engineer. This role will be responsible for ensuring the reliability and availability of our products.

Key Responsibilities:
  • Infrastructure Monitoring: Monitor and troubleshoot infrastructure and application issues to ensure flawless reliability and availability of Zendesk products.
  • Alert Handling: Solve and triage alerts, providing support with service incidents by alert validation, recommending resolutions, or implementing temporary fixes.
  • Incident Response: Actively participate in the incident lifecycle, ensuring swift and effective resolution of high severity service incidents.
  • Monitoring Tools: Improve and implement monitoring tools and alerting to boost observability.
  • Automation: Write code to automate mitigations and improve tools.
  • Knowledge Sharing: Train and level up Junior engineers throughout Zendesk on reliability, observability, alerting, and incident response.
Requirements:
  • Proven Experience: Proven experience finding and fixing issues with distributed systems in the cloud.
  • High Severity Incidents: Previous success working on high severity service incidents.
  • Technical Skills: Strong knowledge of networking and experience writing software.
  • Communication: Ability to clearly and concisely communicate technical and non-technical requirements to colleagues.
  • Leadership: Capacity to own and drive technical initiatives.
  • Problem Solving: Interest in debugging difficult problems across complex systems.
Preferred Qualifications:
  • Experience: 3+ years experience in Software Engineering or a Site Reliability engineering role.
  • Drafting RFCs: Experience drafting RFCs and similar documents for review by peers across engineering.
  • Leadership Aspirations: The desire to lead, partner, and collaborate across our engineering organization.


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