Senior Software Engineer
3 weeks ago
Senior Software Engineer - Site Reliability
Job DescriptionAre you ready to join a world-class team of software engineers and make a real impact? As a Senior Software Engineer - Site Reliability at Zendesk, you will have the opportunity to work on exceptionally innovative projects that are revolutionizing the customer service industry. We are looking for ambitious and proven individuals who thrive in a collaborative and inclusive environment.
What you'll be doing- Monitor and troubleshoot infrastructure and application issues to ensure flawless reliability and availability of Zendesk products.
- Solve and triage alerts, providing support with service incidents by alert validation, recommending resolutions, or implementing temporary fixes.
- Actively participate in the incident lifecycle, ensuring swift and effective resolution of high severity service incidents.
- Improve and implement monitoring tools and alerting to boost observability.
- Write code to automate mitigations and improve tools.
- Train and level up Junior engineers throughout Zendesk on reliability, observability, alerting, and incident response.
- Proven experience finding and fixing issues with distributed systems in the cloud.
- Previous success working on high severity service incidents.
- Strong knowledge of networking and experience writing software.
- Ability to clearly and concisely communicate technical and non-technical requirements to colleagues.
- Capacity to own and drive technical initiatives.
- Interest in debugging difficult problems across complex systems.
- Availability to work mid shift or night shift work schedule, 5 times a week including 1 weekend.
- Proficiency with one of the following: Python, Javascript, Ruby, and React frameworks.
- Extensive experience with AWS, infrastructure, cloud-native software design, backend systems, Kubernetes, and configuration as code.
- Extensive experience with monitoring tools such as Datadog, PagerDuty, or similar tools is a plus.
- 3+ years experience in Software Engineering or a Site Reliability engineering role.
- Experience drafting RFCs and similar documents for review by peers across engineering.
- The desire to lead, partner, and collaborate across our engineering organization.
- Our platform is built on AWS.
- We use Kubernetes to dynamically scale and manage infrastructure.
- The health of our infra is monitored with Datadog and PagerDuty.
- Our code is mostly written in Python but you might encounter Ruby, Javascript, and React.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
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