Customer Support Specialist for Cryptocurrency

2 days ago


Taguig, National Capital Region, Philippines beBeeCryptocurrency Full time $45,000 - $70,000
Job Title: Customer Support Specialist

Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We are seeking a highly motivated Cryptocurrency Customer Support Specialist to join our team.

This role is ideal for individuals who enjoy working with technology and providing top-notch support to customers worldwide. As a key member of our global customer support team, you will be responsible for:

  • Responding to customer inquiries via live chats and emails in a timely and professional manner
  • Building long-lasting relationships with customers through effective communication and issue resolution
  • Collaborating with cross-functional teams to meet business objectives
  • Staying up-to-date with the latest cryptocurrency market trends and technologies
  • Ensuring seamless communication with developers and other departments within IT companies

To succeed in this role, you must possess:

  • Native Dutch and English B2 communication skills
  • At least 6 months of experience in a customer support role
  • Personal or professional experience in trading/investments/blockchain is highly desirable
  • Experience providing support via live chats
  • Knowledge of CRM systems
  • Excellent analytical and research skills
  • A positive and responsible attitude
  • A stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Bonus points if you have:

  • Experience in technical support

As a valued member of our team, you can expect:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

We are a multinational company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 30 countries represented and 60 languages spoken, we offer a diverse and dynamic work environment.

What sets us apart:

Our People First management approach, which focuses on individual growth and well-being, sets us apart from other companies. We welcome people from diverse backgrounds and experiences, and we strive to create a positive and inclusive work environment.



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