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Support Agent Expert

2 weeks ago

Angeles City, Central Luzon, Philippines TalentPop App Full time

Join TalentPop App's team as a skilled Support Agent Expert, where you'll have the opportunity to make a real impact on our clients' experiences.

This Help Desk Specialist role involves working closely with clients to resolve issues efficiently, using excellent communication skills and problem-solving abilities. As a valuable member of our team, you'll contribute to creating a positive and lasting impression on our clients.

The ideal candidate for this Client Care Coordinator position will possess strong interpersonal skills, enabling them to build rapport with clients and tailor their support accordingly. Your ability to work collaboratively with your team will also be crucial in refining our service quality and ensuring seamless communication across all channels.

  • Main Responsibilities:
  • Provide support via various channels, including inbound calls, chat, and email.
  • Identify and resolve client issues promptly.
  • Develop strong relationships with clients by understanding their needs.
  • Work together with your team to maintain high-quality service standards.

Essential Requirements:

  • Minimum 1 year of experience in customer-facing roles.
  • Outstanding written and verbal communication skills.
  • Experience with customer support software (an advantage).
  • Proficiency in Microsoft Office or Google Suite.
  • Ability to handle pressure situations effectively.
  • Familiarity with e-commerce platforms and CRM systems (a plus).

Benefits Package:

  • A competitive hourly rate.
  • Comprehensive health insurance.
  • Generous Paid Time Off policy.
  • Bonus structure for outstanding performance.
  • Flexible remote work arrangement.