Current jobs related to Global Escalations Expert - Angeles City, Central Luzon - Majorel


  • Angeles City, Central Luzon, Philippines beBee Careers Full time

    What We OfferIn this role, you will have the opportunity to work with a global organization that provides comprehensive east-to-west global footprint in 31 countries across five continents. Our team is passionate about delivering flexible solutions that harness unique expertise in cultural nuance – essential for true excellence in CX.About the RoleYou will...


  • Angeles City, Central Luzon, Philippines beBee Careers Full time

    Work with UsAs an Escalation and Issue Manager, you will play a critical role in ensuring timely resolution of customer issues and providing support to frontline agents. This is a fantastic opportunity to work with a dynamic team and develop your skills in issue resolution, communication, and problem-solving.About the RoleYou will work closely with frontline...


  • Angeles City, Central Luzon, Philippines beBee Careers Full time

    The role of the Escalations Agent - Business-to-Business is to provide support and resolve complex issues for clients. This position plays a crucial part in ensuring seamless customer experiences by handling escalated cases, consulting with frontline agents, and communicating outcomes effectively.Key Responsibilities:Provide expert-level support to customers...


  • Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...


  • Angeles City, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Accounting Expert

    2 weeks ago


    Angeles City, Central Luzon, Philippines TOA Global Full time

    Job DescriptionWe are seeking an Accounting Expert - US Taxation to join our team at TOA Global. In this role, you will be responsible for providing expert tax advice and guidance to our clients.Key ResponsibilitiesTax Advice and GuidanceProvide expert tax advice and guidance to clients.Prepare federal and state tax returns for individuals, corporations, and...


  • Angeles City, Central Luzon, Philippines beBee Careers Full time

    Role OverviewThis Support and Resolution Expert role involves working with a dynamic team to deliver flexible solutions that meet the evolving needs of customers. As a key member of the team, you will play a critical role in resolving complex customer issues and ensuring timely communication of escalation outcomes.About the RoleYou will work closely with...

  • Taxation Expert

    2 weeks ago


    Angeles City, Central Luzon, Philippines TOA Global Full time

    About this roleOverviewAt TOA Global, we strive to empower individuals to excel in their enterprises and careers. Our global footprint spans across multiple continents, supporting clients in the accounting industry.We are seeking a skilled US Tax Accountant to join our team. The ideal candidate will have a strong background in taxation and experience working...


  • Angeles City, Central Luzon, Philippines TOA Global Full time

    About the OpportunityWe are looking for an experienced US Taxation Professional to join our team at TOA Global. As a key member of our team, you will be responsible for providing expert tax advice and guidance to our clients.Key ResponsibilitiesTax PreparationPrepare federal and state tax returns for individuals, corporations, and partnerships.Have...


  • Angeles City, Central Luzon, Philippines beBee Careers Full time

    Job OverviewThis is a unique opportunity to work as a Technical Support Expert in a dynamic and collaborative team. As a Technical Support Expert, you will be responsible for providing technical support to our clients and collaborating with team members to identify solutions to customer support requests.Key ResponsibilitiesProvide first contact support for...

Global Escalations Expert

2 weeks ago


Angeles City, Central Luzon, Philippines Majorel Full time
Global Escalations Expert

We are a Global Leader in Content Services, Trust & Safety. As an Escalations Expert, you will play a key role in ensuring proper communication of escalation outcomes to the team and all relevant parties.

Role Description

This position is responsible for supporting frontline agents by handling consult calls and escalation, alternatively handling more complex transactions or transactions for selected customer groups.

Main Responsibilities
  • Support frontline agents through consult calls and escalation.
  • Handle customer escalations and complex issue call backs.
  • Provide suggestions to improve support.
  • Keep track of escalations and findings to the team.
Essential Qualifications
  • High School Diploma or Equivalent required.
  • Minimum 1-year experience within a customer service environment, preferably in a contact center.
  • Strong technical skills and ability to work with tailored in-house applications.