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Global Escalations Expert
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We are a Global Leader in Content Services, Trust & Safety. As an Escalations Expert, you will play a key role in ensuring proper communication of escalation outcomes to the team and all relevant parties.
Role DescriptionThis position is responsible for supporting frontline agents by handling consult calls and escalation, alternatively handling more complex transactions or transactions for selected customer groups.
Main Responsibilities- Support frontline agents through consult calls and escalation.
- Handle customer escalations and complex issue call backs.
- Provide suggestions to improve support.
- Keep track of escalations and findings to the team.
- High School Diploma or Equivalent required.
- Minimum 1-year experience within a customer service environment, preferably in a contact center.
- Strong technical skills and ability to work with tailored in-house applications.