Customer Support Specialist with Japanese Language Skills
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team at Upsell Technologies Philippines, Inc. as a Japanese Speaking Support Specialist.
This role is ideal for someone who has fluency in both Japanese and English and wants to work in a fast-paced call center environment where they can provide exceptional customer service and support to clients.
Key Responsibilities:
- Provide customer support via phone, email, and chat in Japanese, ensuring prompt and professional assistance to customers.
- Diagnose and troubleshoot customer issues, providing effective solutions and ensuring customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system.
- Stay up-to-date with company products, services, and policies to provide accurate and relevant information to customers.
- Collaborate with team members and other departments to resolve complex customer issues and improve overall service quality.
This position offers the opportunity to work with a dynamic team and develop your skills in customer service, communication, and problem-solving.
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