Operations Manager
2 weeks ago
Brandlink is a fast-growing BPO company committed to delivering exceptional customer service solutions to global clients. We take pride in our dynamic and collaborative work culture, where innovation and excellence drive our success. As we continue to expand, we are looking for a dedicated and results-driven Team Leader to join our team.
Job Description:We are looking for a professional Operations Manager to coordinate and oversee our organization's operations.
The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service, and implement best practices across all levels.
Ultimately, we'll trust you to help us remain compliant, efficient, and profitable during the course of business.
Responsibilities:
- Ensure all operations are carried on in an appropriate, cost-effective way.
- Improve operational management systems, processes, and best practices.
- Purchase materials, plan inventory, and oversee warehouse efficiency.
- Help the organization's processes remain legally compliant.
- Formulate strategic and operational objectives.
- Examine financial data and use them to improve profitability.
- Manage budgets and forecasts.
- Perform quality controls and monitor production KPIs.
- Recruit, train, and supervise staff.
- Find ways to increase the quality of customer service.
Requirements and Skills:
- Proven work experience as Operations Manager or similar role.
- Knowledge of organizational effectiveness and operations management.
- Experience budgeting and forecasting.
- Familiarity with business and financial principles.
- Excellent communication skills.
- Leadership ability.
- Outstanding organizational skills.
- Degree in Business, Operations Management or related field.
Job Type: Full-time
Pay: Php80,000.00 - Php100,000.00 per month
Benefits:
- Opportunities for promotion.
- Paid training.
- Promotion to permanent employee.
Schedule:
- 8 hour shift.
- Day shift.
- Evening shift.
- Rotational shift.
Supplemental Pay:
- 13th month salary.
Education:
- Bachelor's (Required).
Experience:
- We require at least 5 years of experience as an Operations Manager with just one BPO company.
Location:
- Baguio City, Benguet (Preferred).
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