IT Documentation Specialist
2 weeks ago
Job Description:
The IT Documentation Specialist plays a crucial role in the IT Group of Philtrust Bank, responsible for drafting, editing, and maintaining IT policies, process documentation, and internal manuals. This position requires strong technical writing and documentation skills, as well as familiarity with IT processes, policies, and best practices.
Key Responsibilities:
- Draft and edit IT policies, process documentation, and internal manuals.
- Work closely with IT teams to document workflows, standard operating procedures (SOPs), and system-related processes.
- Assist in preparing reports, presentations, and executive summaries for the CTO.
- Coordinate with other departments to gather and standardize IT-related documentation.
- Evaluate and update documentation requirements to align with ongoing IT initiatives.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Strong technical writing and documentation skills.
- Familiarity with IT processes, policies, and best practices.
- Ability to structure and organize complex information clearly and concisely.
- Proficiency in documentation tools such as Microsoft Office and SharePoint.
Nice-to-Have Skills:
- Experience in IT service management or process documentation.
- Understanding of IT frameworks such as ITIL or ISO standards.
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