Documentation and Process Improvement Specialist

3 days ago


Manila, National Capital Region, Philippines Philtrust Bank Full time

Documentation and Process Improvement Specialist

The Documentation and Process Improvement Specialist will play a critical role in improving the overall quality and accuracy of IT documentation. This individual will work closely with IT teams to identify areas for improvement and develop strategies to enhance documentation processes.

Responsibilities:

  • Analyze and improve IT documentation processes to increase efficiency and effectiveness.
  • Collaborate with IT teams to develop and implement new documentation processes.
  • Conduct regular reviews of IT documentation to ensure accuracy and completeness.
  • Provide training and support to IT teams on documentation best practices.
  • Develop and implement metrics to measure documentation quality and process improvement.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Strong analytical and problem-solving skills.
  • Familiarity with IT processes, policies, and best practices.
  • Ability to communicate complex information clearly and concisely.
  • Proficiency in documentation tools such as Microsoft Office and SharePoint.

This role requires a detail-oriented individual with strong analytical and problem-solving skills.



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