Customer Service Representative Mandarin Bilingual

3 weeks ago


Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

Job Summary:

We are seeking a highly motivated and customer-focused Mandarin Bilingual CSR to join our team at Neksjob Philippines. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Provide outstanding customer service and support to customers in Mandarin and English
  • Assist and resolve customer inquiries, requests, and complaints in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements:

  • High School Diploma or equivalent
  • Proficient in Mandarin (20% speaking, 80% reading) with excellent communication skills
  • Ability to work in a non-scripted environment
  • Proficient in MS Office and Internet browsing
  • Amenable to work in a shifting schedule, weekends, and holidays

What We Offer:

  • Competitive salary package
  • Language premium
  • Medical and life insurance
  • 20% night differential rate
  • HMO on Day 1 + 1 free dependent upon regularization


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