Customer Service Representative Mandarin Bilingual
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Mandarin Bilingual CSR to join our team at Neksjob Philippines. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction and loyalty.
Key Responsibilities:
- Provide outstanding customer service and support to customers in Mandarin and English
- Assist and resolve customer inquiries, requests, and complaints in a timely and professional manner
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
- High School Diploma or equivalent
- Proficient in Mandarin (20% speaking, 80% reading) with excellent communication skills
- Ability to work in a non-scripted environment
- Proficient in MS Office and Internet browsing
- Amenable to work in a shifting schedule, weekends, and holidays
What We Offer:
- Competitive salary package
- Language premium
- Medical and life insurance
- 20% night differential rate
- HMO on Day 1 + 1 free dependent upon regularization
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