Operations Manager IT Services

About the Role:We're seeking a skilled Project Operations Manager to join our team. As a key member of our team, you'll be responsible for managing project operations, ensuring that projects are delivered on time, within budget, and to the highest standards.Your Key Responsibilities Will Include:Project Operations: Manage project operations, ensuring that...

Job Title: Project ManagerLocation: Ortigas Center, Pasig City, NCRCompany: ServicePointAbout the Role:As a Project Manager at ServicePoint, you'll be at the forefront of delivering high-quality IT services to our clients. You will oversee key projects, ensuring that deliverables are met on time, within budget, and to the highest standards. Your role will...

Job Title: Customer Service RepresentativeE-Solutions IT ServicesFresh Graduate/Student Bachelor Full-timeJob DescriptionDeliver exceptional customer service via chat or email, ensuring all inquiries related to shipping, logistics, billing, and order tracking are handled professionally.Collaborate with internal departments and external partners to resolve...

We are seeking an Operations Performance Lead to join our team at E-Solutions IT Services. In this critical role, you will lead the development and implementation of strategies to optimize contact center performance and drive business growth.About the RoleThe ideal candidate will have a strong background in contact center operations and performance analysis,...

As a Workforce Optimization Manager at E-Solutions IT Services, you will play a critical role in driving business growth by ensuring efficient contact center operations. Your key responsibilities will include:Key ResponsibilitiesData Management: Collect and analyze large datasets related to call volumes, agent performance, scheduling, and other...

Job Title: E-Solutions IT Services Team MemberFresh Graduate/Student Bachelor Full-timeJob OverviewThis role is responsible for providing customer support and contributing to team efforts in achieving business objectives.Key ResponsibilitiesDeliver exceptional customer service via chat or email, ensuring all inquiries related to shipping, logistics, billing,...

Job SummaryE-Solutions IT Services is seeking a Patient Experience Specialist to provide exceptional patient care and support our radiology operations.Responsibilities include coordinating with radiology technologists and healthcare providers to ensure seamless patient care, as well as maintaining patient confidentiality in compliance with HIPAA and company...

Job DescriptionWe are seeking a highly skilled Workforce Management Analyst to join our team at E-Solutions IT Services. This role will involve analyzing and monitoring staffing levels, call volumes, and busy lines to ensure smooth operations.Key Responsibilities:Analyze real-time data to optimize skill sets and minimize call queues.Utilize WFM tools like...

Job OverviewWe are seeking an experienced Service Desk Operations Lead to join our team at IT Group Inc. This role requires a highly motivated individual with a passion for delivering exceptional customer service and driving process improvements.Main ResponsibilitiesDevelop and maintain processes to ensure efficient ticket assignment and...

Direct message the job poster from IT Group, Inc.The Technical Support Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. The Technical Support Engineer will perform as the first point of escalation of IT infrastructure incidents that involve clients,...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionReal-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint,...

We are looking for a dedicated IT Service Desk Professional to join our team at IT Group, Inc. In this role, you will provide Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas.The position requires strong problem-solving skills, excellent communication, and ability to work in a fast-paced...

Job Summary:The ideal candidate will have at least 3 years of experience as a Quality Manager, with 6-8 years of overall experience, preferably in a contact center environment. This role involves overseeing the quality assurance and compliance processes, monitoring performance, coaching agents, and driving continuous improvement initiatives to ensure the...

Customer Service RoleWe are seeking a dedicated and experienced Medical Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to patients and healthcare providers.Key Responsibilities:Answer patient inquiries, resolve scheduling conflicts, and...

At E-Solutions IT Services, we are looking for a talented and motivated individual to join our team as a Customer Service Representative. As a CSR - College Graduate, you will be responsible for providing exceptional customer service to our clients via phone, email, or chat.Key Responsibilities:Assist customers with their inquiries and resolve issues in a...

**Key Responsibilities**The Operational Efficiency Analyst will analyze business data to identify trends, issues, and opportunities for process improvement. This involves gathering and documenting business requirements from stakeholders, utilizing data analysis tools (Excel, SQL, BI tools) to provide insights and support decision-making, and presenting...

Patient Experience ManagerWe are seeking a highly skilled and experienced Patient Experience Manager to join our team. As a key member of our operations team, you will play a critical role in managing patient experiences and ensuring seamless care delivery.Key Responsibilities:Develop and implement strategies to improve patient satisfaction and...

Job DescriptionWe are seeking a skilled professional to join our team as a Healthcare Operations Specialist. In this role, you will be responsible for scheduling and confirming patient appointments for various medical procedures.Responsibilities:Schedule and confirm patient appointments for MRI, X-ray, Mammogram, CT scans, and Ultrasounds using Exa RIS...

E-Solutions IT Services is committed to providing exceptional patient care and experiences. We are seeking a dedicated Patient Services Assistant to join our team.Job SummaryThis position involves assisting patients with scheduling appointments, answering inquiries, and resolving scheduling conflicts.Key ResponsibilitiesSchedule and confirm patient...

Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a customer service representative in Quezon City. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to multitask in a dynamic work environment.Key ResponsibilitiesRespond to customer inquiries in a...