IT Support Operations Manager
6 days ago
We are seeking a highly skilled IT Support Operations Manager to join our team at BEST CAREERS AND OPPORTUNITIES. This key role will oversee the delivery of exceptional technical support services to our end-users, ensuring their issues are resolved promptly and effectively.
Main Responsibilities:- To manage the day-to-day operations of our help desk, including overseeing the resolution of customer complaints and implementing process improvements.
- To lead a team of technical support specialists, providing guidance and training to ensure they have the skills and knowledge required to deliver high-quality support.
- To analyze support requests and identify trends, recommending strategies to enhance end-user capacity and reduce reliance on support personnel.
- To develop and maintain comprehensive documentation, including operations guidelines, inventory checklists, deployment guides, budget information, training guides, and support materials.
- A Bachelor's degree in Management Information Systems, Computer Science, Business, or a related field.
- Minimum 12-15 years of professional experience in technology support operations, including experience troubleshooting computer applications and operating systems.
- At least 5-8 years of experience supervising technical support staff.
- Strong knowledge of Microsoft Office 2007/2010 applications, Internet Explorer, and Microsoft SharePoint.
- Demonstrated project management skills and multitasking abilities.
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Technical Support Engineer
2 weeks ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeThe Technical Support Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. The Technical Support Engineer will provide Tier 1 support and perform as the first point of escalation of IT infrastructure incidents that involve clients, customers, service...
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Technical Support Engineer
2 weeks ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeThe Technical Support Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. The Technical Support Engineer will perform as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal support,...
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Supply Chain Support Specialist
3 weeks ago
Quezon City, National Capital Region, Philippines IT Group Inc. Full timeThe Supply Management Solution Support Specialist will play an integral part in supporting the Distribution Centers team of ITG SCM solutions customers. This role will monitor the WMS (Warehouse Management System) performance, proactively look at areas for improvement, and lead all issue resolution. They will work with the SCM SME and technology partner team...
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Netsuite Support Manager
6 days ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeJob SummaryThe Customer Experience Specialist role is responsible for providing exceptional customer support and leading a team of support engineers to ensure seamless delivery of services to clients.About the Role:Lead a team of support engineers to provide timely and effective resolution to customer queries.Maintain and update knowledge base to ensure...
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Technical Operations Coordinator
6 days ago
Quezon City, National Capital Region, Philippines IT Group, Inc. Full timeJob DetailsWe are looking for a highly skilled and experienced Technical Operations Coordinator to join our team at IT Group, Inc. The ideal candidate will possess a deep understanding of ERP solutions, excellent leadership skills, and the ability to work effectively in a dynamic environment.About the Role:Lead a team of support engineers to ensure timely...
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Operational Support Manager
5 days ago
Quezon City, National Capital Region, Philippines Neksjob Philippines Full timeNeksjob Philippines is seeking an experienced Operational Support Manager to join our team. In this role, you will be responsible for managing and overseeing the implementation of short-term activities within the team, ensuring that customer needs are met and exceeded.Main Responsibilities:Manage and oversee the implementation of short-term activities within...
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Strategic Operations Director
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeAbout the RoleWe are seeking a highly skilled Strategic Operations Director to join our team at Support Services Group. In this role, you will play a critical part in developing and implementing effective strategies to achieve performance targets, ensuring compliance with regulations, and fostering a collaborative work environment.Key...
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Operations Director
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeJob Description:We are seeking a highly skilled Operations Director to oversee our daily operations, ensuring smooth workflows and meeting client benchmarks.Primary Responsibilities:Establish and implement productivity standards and operational strategies.Maintain optimal FTE headcount and ensure smooth transitions within teams.Monitor and achieve...
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Team Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeAs a Team Manager, you will oversee our daily operations, ensuring smooth workflows, meeting client benchmarks, and driving productivity to achieve revenue targets.Primary Responsibilities:Establish and implement productivity standards and operational strategies.Ensure daily productivity goals are met and target revenues are achieved.Maintain optimal FTE...
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Support Operations Coordinator
1 day ago
Quezon City, National Capital Region, Philippines Nexus Recruitment Group Full timeNexus Recruitment Group seeks a Support Operations Coordinator to help drive our programs forward. In this critical role, you'll provide administrative support, manage logistics, and collaborate with team members to ensure seamless program execution.Key Responsibilities:Operational Support: Provide administrative assistance to program managers, including...
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IT Project Manager
4 weeks ago
Quezon City, National Capital Region, Philippines IT Group Inc. Full timeThe Project Manager is responsible for overseeing the whole project, including serving as the escalation point of contact during the project life cycle. Responsible for the project timelines, scope and budget. Provide leadership and mentorship with team members for support related to project management activities, phases, tasks and others.DUTIES &...
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Project Manager
1 week ago
Quezon City, National Capital Region, Philippines IT Unlock Consulting Inc. Full timeProject Manager - Industrial Electricity3980, Boul. Leman Laval, Qc H7E 1A1, Canada | Posted on 01/09/2025Description:Autonomous;Proactive;IT Unlock is an expert in artificial intelligence and digital transformation. We provide customized solutions, ranging from AI integration to ERP and CRM modernization, as well as advanced data analysis.The Team:You will...
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IT Support Manager
6 days ago
Quezon City, National Capital Region, Philippines STRADCOM Corporation Full timeJob SummaryJob DescriptionAdminister and support backbone servers like Active Directory (AD), Domain Name System (DNS), Microsoft Exchange Server, Domain Host Configuration Protocol (DHCP), Server Virtualization, Windows Servers, and Linux Servers;Ability to assume ownership, accountability, and leadership to a given task;Modify and update user account...
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Quality Assurance Manager
7 days ago
Quezon City, National Capital Region, Philippines E-Solutions IT Services Full timeJob Summary:The ideal candidate will have at least 3 years of experience as a Quality Manager, with 6-8 years of overall experience, preferably in a contact center environment. This role involves overseeing the quality assurance and compliance processes, monitoring performance, coaching agents, and driving continuous improvement initiatives to ensure the...
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Performance Improvement Manager
6 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeJob Summary:We are seeking an experienced Performance Improvement Manager to drive business success through strategic planning and effective team management.Key Responsibilities:Develop and implement plans to boost productivity and efficiency.Lead by example and foster a positive work culture.Collaborate with cross-functional teams to achieve common...
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Phone Support Representative
6 days ago
Quezon City, National Capital Region, Philippines E-Solutions IT Services Full timeE-Solutions IT Services is seeking a highly motivated Phone Support Representative to join our dynamic team.This is an excellent opportunity for individuals looking to start their career in customer service.As a Phone Support Representative, you will play a key role in delivering outstanding service to our customers while developing your professional skills...
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Radiology Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines E-Solutions IT Services Full timeWe are looking for a skilled Radiology Support Specialist to support our radiology team. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.About the Role:This role involves coordinating with radiology technologists and healthcare providers to ensure seamless patient care. You will also be...
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Operations Support Specialist
5 days ago
Quezon City, National Capital Region, Philippines Funtastik Enterprises Corp Full timeCompany OverviewFuntastik Enterprises Corp is a dynamic organization that requires an Operations Support Specialist to join our team. This role plays a critical part in maintaining the smooth operation of our business.
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On-Site Customer Support Associate
5 days ago
Quezon City, National Capital Region, Philippines E-Solutions IT Services Full timeCompany OverviewE-Solutions IT Services is a leading provider of innovative IT solutions, dedicated to delivering exceptional customer experiences. We are committed to empowering our clients with cutting-edge technology and unparalleled support.Job Description:We are seeking a highly motivated and customer-focused individual to join our team as a CSR -...
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IT Operations and Support Manager
6 days ago
Makati City, National Capital Region, Philippines edamama Full timeAs a leader in the e-commerce industry, edamama understands the importance of reliable technology infrastructure in supporting our business goals.About the JobWe're seeking an experienced Retail Technology Support Lead to oversee the technical aspects of our retail operations. In this role, you'll be responsible for ensuring the smooth functioning of our...