Manager - WFM Management

Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information- Conferring with persons originating, handling,...

Description: Responsible for performing both real-time analysis and scheduling functions as determined by current business need. Primary duties may include, but are not limited to: Performs real-time analysis duties to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call...

Description: Accurately predicts call volumes, average speed of answer (ASA), service levels, abandonment rates, and average handle times by call type to identify and monitor trends. Identifies and locks in capacity required to meet service level targets efficiently via hiring, outsourcing, and attrition. Develops staffing models which are utilized by...

QUALIFICATIONS:• 7+ years of experience in WFM, with complete background in Real Time, Scheduling, Forecasting, Capacity Planning, and handling groups of analyst • College Graduate preferably from a reputable school. • With strong background in multiple call center environment • Able to manage multiple internal and external clients of different...

Position SummaryThe Workforce Management Near-Term Planner has experience within WFM and has a solid understanding of various WFM functional areas such as service level management and strategic agent scheduling. The Near-Term Planner is an elevated role within WFM and will utilize their WFM expertise and knowledge to create near term forecasts and optimized...

Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different...

The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance and schedule adherence. The WFM Analyst is also responsible for providing periodic reports,...

Job Description: The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data...

Role DescriptionThe Senior Manager will be responsible for overseeing daily operations, managing staff, developing and implementing strategies to improve the bank's services and increase revenue. This is a full-time on-site role located in Pilar, Sorsogon.QualificationsExperience in management or consultingFinancial management and analysis skillsExcellent...

Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.

Command Center ConsultantLocation: Taguig City, Metro ManilaKey ResponsibilitiesDesign and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...

Your experience counts!Bachelor's degree in a related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analyticsRelevant working experience in Contact Center Operations...

Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The...

Command Center ConsultantTaguigKey ResponsibilitiesWould be responsible for the design and delivery in the Customer Services domain including:Workforce Optimization using various popular platforms available in the marketDesigning a target operating model for WFM processes based on the client's requirementsApplication of relevant experience on WFM solutions...

Company DescriptionSutherland is seeking a reliable and attentive person to join us as a Facilities Specialist. We are a group of supportive and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionSr Associate-Facilitiesin...

Join Our Team as an Executive Assistant!Are you ready to take the next step in your career journey We're seeking a dynamic individual to fill the role of Executive Assistant, where you'll be the backbone of our team, ensuring smooth operations and impeccable organization. If you thrive in a fast-paced environment, excel at multitasking, and possess a keen...

Company DescriptionAt Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Delivery Manager who will establish and create strategies that will enhance processes and boost...

the Quality Assurance (QA) Specialist is responsible in ensuring accuracy of information and quality of delivery by monitoring, auditing,reviewing, analyzing, documenting work processes that further improves clinical operations standards. Performs quality audits, validates resultsand communicates recommendation among responsible departments. Participates in...

Duties and responsibilitiesOversee and direct activities of a number of LOBs along with all Circle Leaders and staffResponsible for a wide spectrum duty and must be able to multitask with ease andproficiencyManage Circle Leaders to ensure program's productivity and customersatisfaction/client performance objectives are met efficientlyResponsible for regular...

Job Description:Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goalsResponsible for the overall oversight of WFM tasks and strategies to include: Forecasting and capacity planning, Scheduling, Real-time...