Reporting Analyst WFM

2+ years of hands-on experience in WFM in a call center inbound voice process 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX. Very proficient with Microsoft Excel Ability to scrub, dissect, and shape data, and create customized reports. Create forecasts, schedules, and IDPs, and run scenarios inside...

Description: Accurately predicts call volumes, average speed of answer (ASA), service levels, abandonment rates, and average handle times by call type to identify and monitor trends. Identifies and locks in capacity required to meet service level targets efficiently via hiring, outsourcing, and attrition. Develops staffing models which are utilized by...

Description: Responsible for performing both real-time analysis and scheduling functions as determined by current business need. Primary duties may include, but are not limited to: Performs real-time analysis duties to ensure service levels are met. Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call...

Careers That Change LivesJoin a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It's no accident - we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in...

The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance and schedule adherence. The WFM Analyst is also responsible for providing periodic reports,...

Business Analyst (CJE) within FC&FP Delivery TribeWithin FC&FP, we are looking for a Business Analyst (BA) for Transaction Monitoring WFM. In that role,you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to...

Nezda is actively looking for Reports Analyst candidates. If you think you're a good fit, send us a message and apply!Qualifications: Willing to work onsite Shifting Schedule Has experience in BPO Industry Location: Pasig CityWAYS TO APPLY: Send your resume to: [HIDDEN TEXT].#WEARENEZDA #JobHiring #JobOpportunities #PasigHiring

This is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan.About CompanyTransparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our client's brand & culture to deliver a superior customer experience across all channels. We are looking for...

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for a Reports Analyst to join our Customer Service Reports and Workforce Team. As a key member of our team, your goal is to...

Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Manager - WFM Management. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job DescriptionManagers in this role...

Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes As a Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development,...

Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals the focus is to create positive experiences for customers while maintaining an...

Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different...

QUALIFICATIONS:• 7+ years of experience in WFM, with complete background in Real Time, Scheduling, Forecasting, Capacity Planning, and handling groups of analyst • College Graduate preferably from a reputable school. • With strong background in multiple call center environment • Able to manage multiple internal and external clients of different...

Summary: The Financial Reporting and Compliance Analyst is responsible for the consolidation of financial results of the Agency's operations. The position can be regarded as the gate-keeper of balances thus ensuring completeness, compliance and accuracy of all financial reports. ESSENTIAL DUTIES AND RESPONSIBILITIES:Monitor and Review the Accuracy all...

The Senior Reporting Analyst or Business Reporting Group (BRG) Sr. Specialist will assist in executing the service performance reporting program for the Tenet GBC organization. This includes establishing and managing the KPI metrics catalog and dashboards for the GBC organization. This role must ensure that existing service KPI metrics catalogs and...

About the jobThis is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan.About CompanyTransparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our clientâs brand & culture to deliver a superior customer experience across all channels. We are...

Your experience counts!Bachelor's degree in a related field or equivalent experienceExtensive experience in Contact Center Workforce Management OperationsExperience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real-time management, reporting and data analyticsRelevant working experience in Contact Center Operations...

Command Center ConsultantLocation: Taguig City, Metro ManilaKey ResponsibilitiesDesign and deliver Customer Services domain with a focus on Workforce Optimization using platforms like Verint, NICE, Genesys, Calabrio, Aspect.Develop target operating models for WFM processes based on client requirements.Apply expertise in WFM solutions, designing forecasting...

Command Center ConsultantTaguigKey ResponsibilitiesWould be responsible for the design and delivery in the Customer Services domain including:Workforce Optimization using various popular platforms available in the marketDesigning a target operating model for WFM processes based on the client's requirementsApplication of relevant experience on WFM solutions...