Talent Acquisition Coordinator

4 weeks ago

Manila Philippines Five9 Inc. Full time

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Talent Acquisition Coordinator

To support our continued growth, we are looking for a talented TA Coordinator to join our team. Reporting to the Director, Talent Acquisition, this role will support our Philippines recruiting team with scheduling and administrative support and provides the opportunity to assist with sourcing as well. We are a service-oriented team that prides ourselves on delivering a joyful and impeccable candidate and hiring manager experience. This is a great opportunity to join a vibrant, fun, and fast-paced TA team and gain experience across a variety of talent acquisition competencies This position requires working during US business hours.

Key Responsibilities:

  • Coordinate interview scheduling for candidates and interview teams, ensuring timely and efficient communication.
  • Act as a point of contact for resolving interview-related issues or conflicts. Address scheduling conflicts, technical difficulties, or other challenges promptly and professionally.
  • Create a positive and welcoming environment for candidates, making them feel valued and supported throughout the recruitment process. Act as an ambassador for our company culture.
  • Provide great customer service for our internal and external stakeholders.
  • Support incoming hires through their pre-employment journey:
    • Job offer and pre-employment requirements discussion, post offer acceptance
    • Filing and tracking of pre-employment requirements
    • Processing Background Check requests for new hires
    • Work collaboratively with the TA Partners and HR Ops about the status of the new hires
  • Partner with TA Partners to source candidates from various sources.
  • Flexible with work schedule overlapping US and PH time zone
  • Other duties as assigned by management

Key Requirements:

  • Must be able to work during US business hours
  • Experience with high volume interview scheduling
  • Comfortable working with data and proficiency with Excel, Word, PowerPoint, and Outlook
  • Excellent verbal and written communication skills
  • Strong sense of urgency, good organizational skills and multi-tasking capabilities
  • Experience working within an Applicant Tracking System
  • Ability to prioritize and meet deadlines in a rapidly changing environment
  • Must be able to exercise good judgement and discretion secure and maintain private and confidential information
  • Must have the ability to work independently with minimal direct supervision as well as collaborate in a team environment
  • Has a service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience
  • Familiarity with applicant tracking systems such as Greenhouse is a plus
  • Bachelor's degree or equivalent work experience

Nice to Have:

  • Experience with Greenhouse

#LI-MB1

#LI-Hybrid

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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