Information Technology Operations Analyst
3 weeks ago
BASIC FUNCTION:
Responsible for the online system monitoring and batch processing covering the different platforms.
DUTIES & RESPONSIBILITIES:
A. Batch Processing and Monitoring
1. Monitor the online application systems;
2. Monitor the status of the application processes;
3. Perform the end-of-day batch for various application systems based on the process log;
4. Perform regular tasks as assigned by the section lead.
B. Request and Incident Handling
1. Resolve assigned requests in a timely manner consistent with approved policies and procedures; 2. Escalate and report to proper support groups for any problems encountered during monitoring and batch processing.
3. Escalate issues and requests in accordance with the policy and procedure.
4. Update users and support groups regarding status of escalated problems.
C. Other Functions
1. Participate in training programs and section/team meetings.
2. Recommend changes and improvements to process logs.
3. Monitor the status of hardware and environmental.
4. Ensure security of servers/equipment inside the data center server room.
5. Perform routine checking on all assigned machines and equipment.
6. Perform other related functions that may be assigned from time to time.
JOB SPECIFICATION/QUALIFICATIONS:
Education : Bachelor's degree preferably in BS Computer Science or related course
Experience : Experience working in the same capacity is preferred but not mandatory
Technical Skills: Knowledge of relevant operating systems.
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