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Information Technology Specialist

2 months ago

Taguig Philippines Häfele Philippines, Inc. Full time

Position: IT Specialist

Job Summary:

We are seeking an experienced and skilled IT Specialist to join our team. The ideal candidate will have a strong background in networking, hardware and software troubleshooting, and excellent communication skills in English. As an IT Specialist, you will be responsible for maintaining our organization's IT infrastructure, ensuring smooth operations, and providing technical support to our staff.

Responsibilities:

Network Management:

  • Configure, monitor, and troubleshoot network devices (routers, switches, firewalls).
  • Maintain network security protocols and ensure data integrity.
  • Collaborate with network engineers to optimize network performance.

Hardware and Software Troubleshooting:

  • Diagnose and resolve hardware and software issues promptly.
  • Provide technical support to end-users for desktops, laptops, printers, and peripherals.
  • Install, upgrade, and maintain software applications.

English Communication:

  • Communicate effectively with colleagues, clients, and vendors in English.
  • Document technical procedures and solutions clearly.

Ticketing System:

  • Utilize ticketing systems to track and manage IT requests.
  • Prioritize and resolve tickets within established SLAs.

Software Licenses and Hardware Inventory Management:

  • Maintain accurate records of software licenses and hardware assets.
  • Conduct regular inventory audits.

Internet Connectivity Monitoring and Coordination:

  • Monitor network connectivity and address any issues promptly.
  • Coordinate with service providers for timely resolution.

POS Hardware and Software Troubleshooting:

  • Support point-of-sale (POS) systems, including hardware and software.
  • Ensure uninterrupted operations for sales and transactions.

Website Content Update and Management:

  • Update and maintain website content, ensuring accuracy and relevance.
  • Collaborate with marketing and content teams.

Employee Contact Details QR Code Generation:

  • Generate QR codes for employee contact details.
  • Facilitate easy access to internal directories.

Networked Printer Management:

  • Configure and troubleshoot networked printers.
  • Ensure efficient printing services for all users.

Computer Domain Joining:

  • Add computers to the domain and manage Active Directory.
  • Implement security policies and user access controls.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in network administration and technical support.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively.

If you are passionate about technology, thrive in a dynamic environment, and enjoy solving complex IT challenges, we encourage you to apply for this exciting opportunity

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