Global Mobility Lead

1 week ago

Philippines ING Business Shared Services B.V. Full time

The Global Mobility Lead is expected to do the following:

Operations Management

  • Accountable for the management of volume and cases and ensuring all are with excellent service delivery and that SLAs and productivity targets are achieved.
  • Responsible in managing escalations proactively and resolving quickly.
  • Make decisions on complex issues and support the team in the resolution of issues.
  • Analyze complex issues and recommend process improvements and efficiencies.
  • Expert understanding of systems (Workday, SNOW, AssignmentPro)
  • Develop internal workflow processes, operating procedures, team schedules, and controls.

People Management

  • Provides effective leadership and cultivate high-performing team.
  • In-charge of team engagement, ensuring that members are highly motivated and have camaraderie.
  • Create development opportunities for team members.
  • In-charge of coaching and individual performance of the team

Technical Expertise

  • Oversee execution of all mobility administration activities related to assignment letters, cost projects, balance sheets, immigration, and relocation services.
  • Ensuring that processes are within the agreed timelines and standards.
  • Works closely with COEs, case managers and vendors to ensure alignment and accurate understanding of policies for effective service delivery.
  • Ensures that processes and activities are within the GDPR principles and strict adherence to internal and external audit and regulatory requirements.

Stakeholder Management

  • Build effective partnership with key stakeholders to help drive the business towards establishing and maintaining a signature mobility service.
  • Serves as the technical expert for the function and is consulted by key stakeholders on processes related to the operations.
  • Lead or participate in operational and governance meetings with stakeholders and global mobility group to discuss issues, strategies and solutions.

Others

  • In-charge of monthly reporting dashboards and presentation related to team performance and mobility landscape.
  • Pilot initiatives or participate in enhancement projects on process, system, policy and vendor.
  • Lead or active participation on engagement activities
  • Responsible for team's recruitment delivery
  • Spearhead a culture of continuous improvement.
  • Multi-task and able to manage a large group of international assignees.

Requirements

  • A Bachelor's degree in Business Administration, Finance, Economics, Human Resources or the equivalent combination of education, training, and work experience
  • Ability to communicate with all levels of management in the organization in a multinational environment.
  • Has solid background on Global / International Mobility
  • Typically requires a minimum of 5 years' experience in a leadership or business management role.
  • Experience in Financial Shared Service and Technology industry is a plus.

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